At House of Clartè, we pride ourselves on offering only the finest and authentic luxury jewellery. Therefore, we maintain a strict no refund policy-however we do provide a 12 month warranty with all our pieces.

Originality and Authenticity:

Every product featured on our platform has undergone thorough authentication procedures.

Commitment to Customer Satisfaction:

At House of Clartè, your satisfaction is our priority. While refunds are not available, we are committed to ensuring your experience with us is seamless.

• Exchanges for Defective Items: In the rare case that an item arrives defective, customers have up to 14 days from receipt to contact us at houseofclarteenquiries@gmail.com to arrange an exchange. Please note that after this period, exchanges or replacements are no longer valid.
• 12-Month Warranty: All of our jewellery is covered by a 12-month warranty. Should your piece become damaged or broken within this time, we are pleased to offer a complimentary repair service through our workshop. To arrange this, please reach out to our customer service team athouseofclarteenquiries@gmail.com

Strict Enforcement:

We enforce this policy rigorously to uphold the integrity of our business and to provide our customers with a trustworthy shopping experience. Once an order is confirmed, it cannot be cancelled, returned, or refunded under any circumstances.

We remain dedicated to the highest standards of quality and craftsmanship, and our team is here to support you with any concerns regarding your purchase.

Note: By completing a purchase on our website, you acknowledge and agree to adhere to our no refund policy for purchase/deposits.

Thank you for choosing House of Clartè.